Thank you for shopping with Knowwear. We would like you to read our terms carefully to ensure that you are fully aware of your rights when purchasing products from our website.
KNOWWEAR does not guarantee the availability of any item(s) listed on our website. If the Item selected for purchase is not available, KNOWWEAR will refund your money and make every effort to contact you and notify you of the cancellation.
Orders are processed Monday through to Friday (excluding public holidays) and endeavoured to be shipped within 24 hours of order, where stock is available.
We do our best to ensure that anticipated delivery dates on pre-sale items are accurate. Please however note that delivery times on pre-sale items cannot be guaranteed and Knowwear takes no responsibility in the event that pre-sale items are delayed. Please note that multiple item orders (including pre-sale item/s) will be dispatched once all items are available- unless you require for split shipping at checkout.
We offer credit notes and refunds on change of mind or incorrect sizing purchases. Once we have received and inspected your return, a credit note will be emailed to you or a refund processed (minus any shipping cost initially paid.) Store credits expire after 6 months and can be used on any available item on the website. The cost of returning your order to Knowwear is at the customer's expense. Items must be returned within 14 days of receipt by customer (including products with suspected manufacturing faults). We do not accept returns on sale items. We reserve the right to reject any items that do not meet the return requirements.
If you believe you have received a defective or faulty item, please email our Customer Care team right away at firstname.lastname@example.org with images of the suspected fault. We will treat your claim with priority and guide you through the returns process.
If the product is confirmed to have a defect or fault, we will provide you with a replacement, repair or refund as appropriate - if the product is not available for replacement.